![]() ![]() If you are next shown a window that reads “Detect Receiver”, click on that button as well. Possible Solution: Click on the "gear" icon in the upper right hand corner of the StoreFront web page, then click "Account Settings". How can I check to see if I have the Receiver/Workspace installed, and if I do not, how can I install it?" I am unable to launch my Citrix desktop or app. ![]() Problem: “I am able to log on to StoreFront, but I am not sure if I have the Citrix Receiver/Citrix Workspace installed on my workstation. If it still fails, please contact our Help Desk at 50. If the procedure above does not resolve your issue, try restarting your workstation and attempt to launch a Citrix session from StoreFront again. Follow the prompts to check for whether you have Citrix Receiver installed, and to install the Receiver, if needed. If you are given a window that says “Detect Receiver”, click on that button as well. ![]() In case that is the issue, try clicking on your name in the upper right hand corner of the StoreFront web page, and then click “Install Receiver”. Possible Solution: This issue may happen if you do not already have any version of Citrix Receiver or Citrix Workspace installed on your workstation. However, when I click on the icon for my desired connection, either nothing happens at all, or I am prompted to 'Save', or I am prompted to 'select a program'.” Problem: “If I use either Windows or a Mac, I am able to log on to StoreFront, and it displays my Citrix desktops and apps. After uninstalling the old version, just revisit, and follow the easy on-screen instructions to install the correct Receiver version. Now just follow the on-screen prompts to complete the uninstall. Click once on the Citrix item in the list, and then click "Uninstall". Scroll down to find "Citrix Receiver", or in some cases, possibly "Citrix Online Plug-in" instead. ![]() Next you should see a list of the software that is installed on your workstation. The first item in the search results should be "Add or remove programs". At the top of the Settings window, where it reads "Find a setting" type in the word "Programs". For Windows 10, click the Windows Start Menu button in the lower left, then click the "gear"- shaped Settings icon displayed slightly above the Start button. Solution: As long as your user account was originally used to install the Receiver on your workstation, or if you have administrator rights on your workstation, you should be able to uninstall Citrix Receiver on your own. How can I uninstall the Receiver on my own?” Problem: “I need to uninstall Citrix Receiver from my Windows workstation, so that I can reinstall it from the StoreFront website, but my IT Supporter is not available to help me at the moment. See the “Problem” immediately below for additional details on how to complete this process. Usually the best solution is to simply uninstall the existing Citrix Receiver/Workspace from your workstation, and then install the latest version of Citrix Workspace that is available from. Possible Solution: This issue may happen if you have an older version of the Citrix Receiver, or if your Citrix Receiver / Citrix Workspace has become corrupted. Problem: “I am able to log on to Storefront, and it lets me try to launch my Citrix desktop (for example LSUHSC-Desktop), but after clicking on the icon I receive a message that states ‘Citrix has stopped working…’, and nothing else happens after that. Troubleshooting some common issues that occasionally appear with StoreFront: ![]()
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